Shipping Policy

Where we deliver

We ship anywhere in Egypt. We do not ship outside Egypt at the moment.

Cost and timing

Standard delivery — EGP 100, 2–5 working days. Working days are Sunday to Thursday and exclude public holidays. Orders placed after 4pm, or on a weekend or holiday, start counting from the next working day.

Greater Cairo and Alexandria are usually at the shorter end of that window; other governorates are usually at the longer end.

Order confirmation

Once your order is placed you will receive a confirmation. Our team may call or message you on WhatsApp to confirm the address and the pieces before we dispatch — this helps avoid a failed delivery.

Tracking your order

We will let you know as soon as your parcel is on its way. If you would like an update at any point, message us with your order number and we will check where it is.

Delivery attempts

The courier will attempt delivery and will contact you on the phone number on the order. Please make sure that number is correct and reachable — most delays we see come from an unreachable phone number rather than the courier.

Collecting from a showroom

If you would rather collect your order in person, message us before you check out and we will arrange it at Smouha or Point 90.

If something goes wrong

If your parcel arrives damaged, opened, or with the wrong piece inside, contact us straight away with your order number and a photo and we will put it right — see our Refund Policy and Exchange Policy.

Get in touch

Email info@dressup-eg.com, or WhatsApp Alexandria on +20 101 094 4456 or Cairo on +20 103 297 3392.