Exchange Policy
The short version
You have 14 days from delivery to exchange a piece, as long as it is unworn, unwashed, with all tags attached and in its original packaging.
Exchanging for another size or colour
Message us before you send anything back. If the size or colour you want is in stock we will hold it for you. If it is not, we will tell you straight away rather than leave you waiting.
Contact us with your order number and tell us which piece you have and which one you would like instead. We will confirm the exchange and arrange collection, or a drop-off at Smouha or Point 90.
What can be exchanged
- Anything unworn and unwashed, with tags attached, in its original packaging.
- Anything faulty or different from what you ordered — including swimwear and underwear.
What cannot be exchanged
- Swimwear and underwear that are not faulty, for hygiene reasons.
- Anything worn, washed, altered or damaged after delivery.
- Anything past the 14-day window, or returned without its tags or original packaging.
Price differences
If the piece you exchange for costs more, we will collect the difference. If it costs less, we will refund the difference to your original payment method.
Faulty or incorrect items
Send us a photo with your order number. We will replace the piece or refund it in full — including delivery — whichever you prefer. You will not pay any delivery charge in this case.
Delivery charges
Delivery charges on an exchange are not refundable unless the item arrived faulty or we sent the wrong piece.
Prefer a refund instead?
See our Refund Policy.
Get in touch
Email info@dressup-eg.com, or WhatsApp Alexandria on +20 101 094 4456 or Cairo on +20 103 297 3392.