Frequently Asked Questions

Ordering

Do I need an account to order? No. You can check out as a guest — an account only saves your details for next time.

How do I know a size is in stock? Sizes that are sold out are shown crossed out on the product page and can't be added to the bag. If a size you want is unavailable, message a showroom — we can often source it.

Can I change or cancel an order? Yes, if it hasn't shipped. Call or WhatsApp the showroom number with your order number.

Delivery

Where do you deliver? Everywhere in Egypt.

What does delivery cost? A flat 100 EGP per order, anywhere in the country.

How long does it take? Typically 2–5 working days depending on the governorate. Greater Cairo and Alexandria are usually at the faster end.

Can I collect from a showroom? Yes — reserve by phone or WhatsApp and collect from Smouha or Point 90.

Payment

How can I pay? Cash on delivery, debit or credit card, or ValU instalments.

Is cash on delivery available everywhere? Yes, anywhere we deliver in Egypt.

Returns & exchanges

How long do I have? 14 days from delivery.

What condition does the item need to be in? Unworn, unwashed, with tags attached and in its original packaging.

What can't be returned? Swimwear and underwear, for hygiene reasons, unless they arrive faulty.

How do I start a return? Message the showroom you'd like to deal with, or email info@dressup-eg.com with your order number.

Products

Are the colours accurate? Every product is photographed on the actual piece. Screens vary slightly, so if a shade matters, ask us before ordering.

Do you restock sold-out pieces? Sometimes. Message us with the product name and we'll tell you whether it's coming back.